Hello,
All Sales are final
No exchanges or refunds
All items are custom hand made to order for each client
Processing starts immediately after purchase
Please double check before making a purchase
After the payment goes through we are unable to exchange, modify or refund any items
If you have any questions or concerns please contact our customer service team before purchasing at [email protected]
Please allow 24-48 business hours for a reply
This does not include holidays or weekends
Please notate that during holidays/special sales that the wait time maybe longer
Online Orders and Orders made through social media or by phone text are completely different
We have a team for online orders
and a team for social media orders, text orders
Each team has information for the team they are working with only
Please contact the team your purchasing with or plan to purchase with for information
Please allow 5-10 days processing and 3-5 business days to receive your items or sometimes sooner
This is for natural color hair, closures and frontals also wigs
Colored hair orders, wigs and 360 frontals may take longer
During the holiday seasons & special sales shipping and processing time may be extended
Once orders are shipped the shipping companies are responsible for the shipping
Please contact the shipping companies for any information pertaining to your shipping
NO TOLERANCE CHARGEBACK POLICY
Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent our policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. We will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all monies owed"